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Shipping & Returns
Shipping & Returns
Free/
Half Shipping promo 2016 |
- HALF
SHIPPING (Surface mail) ON ORDERS US$77 OR MORE
*Offer
is valid on future purchases only. Your order must total US$77 (HK$600) or more,
excluding taxes and shipping. Please insert the promotion code HALFSHIPPING at
checkout if needed.
- Please be informed that Free or Half Shipping promo cannot be used in conjunction with other promotion offer!!
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Our Packing Process | | | | | | Step 1 : We pick the product(s) from our inventory according to your online order. | | 2. We choose the appropriate carton box, and add sufficient cashion material inside the carton box. | | 3. We then place the product(s) onto the cashion material. |
| | | 4a. For SAL / EMS parcels, we then seal the carton box, fill-out the shipping information slip and ready to ship out! | | 4b. For courier service (i.e. UPS,FedEx), we seal the carton box, and print out the pick-up slip for courier. The parcel is now ready for delivery. |
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Remarks: Courier delivery takes 2-4 weeks SAL(Surface Air Lift) delivery takes 4-8 weeks EMS delivery takes 3-5 weeks Our customer service representatives are able to help anyone who is experiencing problems with our products. If you have any particular inquiries or would like to request a replacement part, please feel free to e-mail our customer service representatives at services@universal-models.com Loss or damage during transit should be claimed direct from the logistic company (i.e. UPS / Fedex / EMS, etc.)
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| Courier USA | Courier Europe | SAL USA | SAL Europe | SAL Japan | EMS All other areas | A&B* | C&D* | A* | B* | C* | D* | 1:6 Products | available | available | available | available | available | available | available | available | X | available | Warbirds | available | available | available | available | available | available | available | available | available | available | Airliners | available | available | available | available | available | available | available | available | available | available | 1:72 Products | available | available | available | available | available | available | available | available | available | available | Plastic Model Kits | X | available | available | available | available | available | available | available | available | available | Books | available | available | available | available | available | available | available | available | available | available |
* Europe Group A Austria Germany Italy Belgium Holland Luxembourg | * Europe Group B France Great Britain Denmark Hungary Slovakia Czech Republic Poland Spain Portugal Sweden Finland | * Europe Group C Switzerland (SAL not applicable) Norway Greece Turkey Croatia | * Europe Group D Ukraine Serbia Romania Bulgaria |
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